Revista CD Expert 8/Revista CD Expert nº 08 CD1.iso/Utilitarios/Essenciais/McAfee VirusScan/WHATSNEW.TXT

Text File | 1998-12-14 | 56KB | 1,784 lines

           What's New in McAfee VirusScan v4.0.2
               for Windows 95 and Windows 98
    Copyright (c) 1994-1998 by Network Associates, Inc.
     and its Affiliated Companies. All Rights Reserved.


Thank you for using McAfee VirusScan for Windows 95 and
Windows 98. This What's New file contains important
information regarding this release. Network Associates
strongly recommends that you read the entire document.

Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to contact
Customer Care or technical support.

___________________
WHAT'S IN THIS FILE

- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates

____________
NEW FEATURES

1.  A new Network Associates scanning engine is at the heart
    of VirusScan v4.0.2. Created and backed by the combined
    efforts of the McAfee Labs and Dr Solomon anti-virus
    research teams, this engine delivers outstanding virus
    detection and cleaning rates. The new engine also
    detects viruses in nearly all of the popular compressed
    file formats.

2.  A new Emergency Disk wizard now guides you through the
    process of formatting a floppy disk, copying necessary
    files to it, and preparing the disk for use. To make
    your Emergency Disk bootable, be sure to select the
    Copy System Files checkbox in the Format dialog box
    when it appears. The Emergency Disk you create is now
    easier to use and more powerful than in previous
    VirusScan versions.

    When you run a scan operation from the Emergency Disk
    you create, you can choose the .DAT files to use for
    that operation from a simple menu arrangement. Choosing
    the .DAT files installed on your hard disk allows you
    to run more powerful scan operations.

3.  A new VShield Properties dialog box groups the
    configuration options for VShield's long-standing
    System Scan module with those for its new E-mail Scan,
    Internet Filter, and Download Scan modules. For even
    quicker and easier setup, VShield includes a
    configuration wizard that enables the most common
    scanning options for an excellent balance between
    system performance and virus protection. Now you can
    set up VShield in one quick pass and get complete
    protection from viruses and malicious software at all
    potential points of entry.

4.  Download Scan also examines other files you choose to
    download, while the Internet Filter module detects
    hostile Java applets and ActiveX controls. You can also
    configure Internet Filter to block access to specific
    undesirable sites. With this broad focus, VirusScan
    seals all points of entry for viruses and other
    malicious software.

5.  New versions of VirusScan Command Line components give
    VirusScan for Windows 95 and Windows 98 powerful and
    up-to-date protection for command-line environments.

6.  Specialized scanners help to protect your MAPI-based
    and cc:Mail corporate e-mail systems against virus
    threats. Use VShield to scan and clean your corporate
    e-mail systems in the background, in a continuous sweep.
    Supplement VShield's E-mail Scan protection with
    VirusScan's new on-demand E-mail Scan component, which
    lets you initiate a scan operation on MAPI-compliant
    Microsoft Exchange or Outlook mailboxes. VShield's
    Download Scan module, meanwhile, checks e-mail you
    receive via popular Internet mail applications.

7.  VShield will start looking for viruses in new mail that
    you receive in your MAPI mailbox while you are logged
    in to your MAPI mail server. In this way, VShield
    provides you with continuous, real-time anti-virus
    protection for your MAPI-based e-mail, whichever profile
    you use. You can set VShield to clean any viruses it
    finds in your e-mail, or have VShield delete or move the
    infected files to a quarantine folder.

    To have VirusScan look for viruses in old mail or mail
    that you receive while offline, start a scan operation
    with VirusScan's on-demand E-Mail Scan component.

8.  VirusScan's heuristic scanning technology evaluates the
    probability that a file or a macro might be infected by
    a new, unidentified virus. You can choose to use
    heuristic scanning to look for file-infecting viruses,
    macro viruses, or both.

9.  A revamped VShield Security module allows you to protect
    individual property pages for any VShield module against
    unauthorized changes. Use it to keep others who use your
    computer from making changes, or configure VShield with
    those settings you want all users on your network to
    have, then distribute password-protected settings files
    to enforce a network-wide anti-virus security policy.

10. A rewritten VirusScan Scheduler replaces the AV Console
    component included with previous VirusScan versions. It
    now includes right-click functionality that allows you
    to create new tasks and view activity logs directly
    from the task list. An enhanced scheduling function
    allows you to run your tasks at a random interval within
    60 minutes of the time you set for them. This feature
    allows you to avoid clogging network bandwidth with
    simultaneous update or upgrade requests, or cross-
    network scanning tasks.

11. VirusScan detects and cleans files infected with the
    Win95/CIH and Win95/Marburg viruses. These viruses
    infect Windows 95 and Windows 98 portable executable
    (PE) files. A portable executable file is a Windows
    resource file that other executable files can share
    --examples include dynamic linking library (.DLL)
    files.

12. The new scanning engine also includes improved
    detection and cleaning capability for the W97M/Class,
    W97M/Groov, and XM/COMPAT.A viruses, along with a
    new strain of the XF/PAIX virus.

13. VirusScan's Setup utility can now preserve the settings
    from previous VirusScan versions. This feature also
    works during regularly scheduled AutoUpgrade tasks--
    the new VirusScan version will retain the settings from
    the old version, including the settings that point to
    the location of upgrade files.


* NEW VIRUSES DETECTED *

              **** IMPORTANT NOTE ****

Because the previous VirusScan scanning engine and the
new Network Associates scanning engine identify and classify
viruses in different ways, the .DAT files included with this
VirusScan release do not include a list of viruses cleaned.
Future releases will incorporate this information, once
McAfee Labs adopts a standard virus naming convention.

With this release, the new scanning engine and the included
4002 .DAT files detect a total of 24,707 viruses and
variants, Trojan horse files, and other malicious software.
Of this number these 311 viruses are new:

A97M/LOADED
A97M/MDLC
AARDWOLF.448
ABBA.9849.C
ACG.BOG2
ACG.BOG2.DR
ACID.603
ACY.790
ALAR.MP.4873
ALAR.MP.6047
ALAR.MP.6047DR
ALE.1911
AMORPH.OW.367
ANGARSK.238
ANNI.237
ANNI.253
ANNIV.507
ANTI-FORTRAN.GR
ATOM.580
ATOM.GR
BAP.MP.1536.A
BAP.MP.1536.C
BIRGIT.310
BLACK ADDER.1015
BMBB.GR
BMF.533
BOOJUM.GR
BUZZ.GR
BV/BATARJ
BV/FINEKILL.96
BV/MF.351
BW.1096
BW.1105
BW.1328
BW.1343
BW.MAYBERRY.EXAMP.472
BYTE WARRIOR.1214
CAE.1739
CARRIERS
CARRIERS.DR
CEZAR.C
CHA-CHA.GR
CHINA.882
CLUSTER.CAV.277.B
CPP.GR
CRP.500
CRP.GR
DARK AVENGER.1801E.DR
DEAD.306
DEMENTIA.GR2
DIE
DIW.GR
DMSETUP.J
DNA.1206.B
EATRICH.GR
ENMITY.GR
ERASE.669
ERIN.GR
ESTONIA.GR
ETERNITY.601
ETERNITY.601DR
ETERNITY.GR
EUMEL.GR
FINDME.235DR
FK.OW.658
FOO.GR
FRIEND.CMP.329
FRIEND.CMP.357
GENERATOR.WWPE NON
GENERATOR.ZOMBIE NON
GLITCH.374
GRADE.956
GRNCATERPILLAR.1588
GRODNO.399
HAIL.673
HANKO.4167
HAPPY HARDCORE.2123
HCARRY.OW.850
HLL.CMP.7200
HLL.CMP.8210
HLL.CMP.GODSQUAD
HLL.OW.4601
HLL.OW.6726
HLL.OW.6726.UNP
HLL.OW.7451
HLL.OW.7451.UNP
HLLP.16196A
HLLP.16196B
HLLP.7299
HLLP.7299.UNP
HLLP.9652
HLLT.3779B
HLLT.4109B
HLLT.4631
HLLT.5326
HLLT.5326.UNP
HLLT.KRILE.5055
IAM.GR
IMF.OW.754
INNOX.GR
ISLY.624
JAK.211
JAK.254
JAK.OW.120
JAK.OW.144
JAK.OW.196
JDC.1165
JIB.CMP.600
KAMPI.4181
KELA.B.3265
KELLIE.521
KEYB.342
KEYPRESS.1003
KHIZHNJAK.549
KNAVE.534
KORV.3214
KOTHS.2462
KOV.1721
KURELUQUE.GR
KVH.530
LAMERMAN.MP
LEVEL3.4872
LG.GR
LLP.791
LUPUS.532
MABUHAY.GR
MANDRA.GR
MARIANO.CMP
MDRG.544
MEDITATION.1196
MESSEV.GR
MIKE.CAV.282
MORGOTH.GR
MPC.1045
MPC.614
MPC7.GR5
MPCB.397C
MUNYA.1870
MWIN.A
MWIN.B
MWIN.C
MWIN.D
NECROPOLIS.OW
NPOX.568
NRLG.1027
NRLG.GR
NUTCRACKER.2722DR
OC.OW
OCEAN.GR
ODESSA.GR1
ODESSA.OW
OLIVIA.2316DR
ONE-HALF.3579DR
ONE-HALF.MP.3579
ONE-HALF.MP.3591
ONE-HALF.MP.DR.3544
ORCE.OW
PARINT.2858
PARINT.GR3
POFU.MP.3800
POFU.MP.3800DR
QRES.665
QRES.GR1
QUILT.654
QUIT.GR
RAPE.2887B
README.1077
README.1077DR
RENEG.OW.1842
SISTERS.2181
SKANK.GR
SLUG.880
SPANSKA.4270
SPHINX.2578
SPHINX.DR.2578
SPIC
SPOOKY.GR
STEP.1000
SVCA.1689G
TARGET.645
TIGER.790
TIMID.497C
TINY.179
TINY.195
TRIVIAL.B.OW
TRIVIAL.N.OW
TRIVIAL.OW.57
TSUNAMI.2961
TVED.TEST.DR.B
UNDERCUT.1147
VANQ.688
VANQ.688DR
VICE.629
W32/BORGES.CMP
W97M/ASTIA
W97M/BREAK
W97M/BRENDA
W97M/CARRIER.B
W97M/CASC
W97M/CHACK
W97M/CLASS.I
W97M/CLASS.O
W97M/CLASS.S
W97M/COLA
W97M/COLDAPE.A
W97M/CONCEPT.CM
W97M/DREAMS.B
W97M/GIT
W97M/IIS.B
W97M/INEXIST
W97M/JEDI.B
W97M/KOMPU.O
W97M/LAZY.B
W97M/LENA
W97M/MDMA
W97M/MINIMAL.E
W97M/MINIMAL.P
W97M/MINIMAL.R
W97M/MINIMAL.S
W97M/MINIMAL.W
W97M/MINIMAL.Z
W97M/NICEDAY.Z
W97M/NIGHTSHADE.D
W97M/NOTTICE.J
W97M/OUTBREAK.A
W97M/OUTBREAK.B
W97M/PROTECED
W97M/SIG
W97M/SIN
W97M/SMAC.A
W97M/SMAC.B
W97M/SOS
W97M/STEROID.GEN
W97M/SWLABS.T
W97M/TWNO.AC
W97M/VERM
W97M/VMPCK1.AX
W97M/VMPCK1.AZ
W97M/VMPCK1.V
W97M/WAZZU.FE
W97M/WAZZU.FF
W97M/WAZZU.FI
WARMAKER.MP.5747
WEREWOLF.1361C
WEREWOLF.DR1361C
WHITE NOISE.DR
WHITE NOISE.GR
WIN95/EVIL.A
WIN95/EVIL.B
WIN95/FONO.DR
WIN95/HAZLO
WM/ABER
WM/ALLIANCE.I
WM/BODY
WM/CIAO
WM/DIVINA.U
WM/FERIAS
WM/FRIES
WM/HAWK
WM/IVANA.D
WM/KANN.B
WM/KOMPU.M
WM/KOMPU.N
WM/LUPITA
WM/MATEY
WM/MINIMAL.AC
WM/NICEDAY.Y
WM/NJ-DLK1.P
WM/NOP.Z
WM/ODYSSEUS
WM/ODYSSEUS.KIT
WM/SPY.B
WM/SWLABS.T
WM/VERM
WM/VIVI
WM/WAZZU.FJ
WM/WAZZU.FM
WM/WHY.DR
X97M/CAULI
X97M/EXTRAS.J
X97M/EXTRAS.L
X97M/LAROUX.AU.GEN
X97M/LAROUX.FB
X97M/LAROUX.FG
X97M/LAROUX.FO.GEN
X97M/LAROUX.FP.GEN
X97M/LAROUX.FS
X97M/LAROUX.FU
X97M/LAROUX.Q
X97M/VCX
X97M/VCX.C
XANY.143B
XANY.191B
XANY.316
XANY.336
XANY.979
XANY.GR12
XANY.GR9
XBM.2401
XM/LAROUX.FG
XM/LAROUX.FJ
XM/LAROUX.FP.GEN
XM/RIOTS
XM/SOLDIER
XRCV.ANNA.737
XRES.632
XRES.980
YITZ.OW.367
YOWLER.A
YOWLER.DR
ZMANIA.CMP


The INTERNET.DAT component of the 4002 .DAT files included
with this release enables VirusScan to detect these 130
hostile Java classes:

ALLTARGETS.CLASS
ANIMATIONSOURCE.CLASS
ANIMATIONSOURCEAPPLET.CLASS
APPLETKILLER.CLASS
APPSTATUS.CLASS
ARCTEST.CLASS
ASSASSIN.CLASS
ATTACKER.CLASS
ATTACKTH.CLASS
AUDIOKILLER.CLASS
BANKINSPECT.CLASS
BARAPPLET.CLASS
BEGINNER.CLASS
BLINK.CLASS
BLUESCREEN.CLASS
BUMCHANGE.CLASS
CALCULAT.CLASS
CHANGEBANK.CLASS
CHART.CLASS
CHATOUREXPRESS.CLASS
CLIENT.CLASS
CONSUME.CLASS
CRASHCOM405.CLASS
DELETEFILE.CLASS
DGCLOCK.CLASS
DISKHOG.CLASS
DOMYWORK.CLASS
DOUBLETROUBLE.CLASS
DUPE.CLASS
DYNAPPLET.CLASS
EI.CLASS
ERRORMES.CLASS
EXAMPLE0.CLASS
EXECTEST.CLASS
EXITTEST.CLASS
FILEINFO.CLASS
FIXJAVA.CLASS
FORGER.CLASS
FRACTION.CLASS
FTPUSERSAPPLET.CLASS
GEN.CLASS
GENFRACTION.CLASS
GETAPPLETCL.CLASS
GRAPH.CLASS
HIJACKER.CLASS
HOSECOM404.CLASS
HOSEMOCH.CLASS
HOSTILETHREADS.CLASS
HUGOBANE1.CLASS
HUGOBANE3.CLASS
HUGOBANE5.CLASS
IMAGEBANK.CLASS
INSPECTCLIENT3.CLASS
INSPECTSERVERTHREAD.CLASS
IRRITANT.CLASS
JAVAMAIL.CLASS
JFSAPPLET.CLASS
JLPR.CLASS
JMUSH.CLASS
LETTERBOARD.CLASS
LETTERBUTTON.CLASS
LIFEGAME.CLASS
LOADLIBRARY.CLASS
LOGIN.CLASS
LOGINSER.CLASS
MANDELTEST.CLASS
MOUSECHASE.CLASS
MOUSECHASEEXCEPTION.CLASS
MUTATOR.CLASS
MYTIMER.CLASS
NERVOUSI.CLASS
NETSCOPE.CLASS
NEWLOADER.CLASS
NOISYBEAR.CLASS
OWNNET.CLASS
PENPAL.CLASS
PORT25.CLASS
PUBLICEN.CLASS
READFILE.CLASS
REPLACEPROPERTIESFILE.CLASS
REPORT.CLASS
REPORTSERVERSOCKET.CLASS
RM.CLASS
SCANALYZER.CLASS
SCAPEGOAT.CLASS
SEETHEWEB.CLASS
SELLDRUGS.CLASS
SENDMAILAPPLET.CLASS
SENDTEST.CLASS
SEXY.CLASS
SHORTCUT.CLASS
SHOWBASICREADS.CLASS
SILENTTH.CLASS
SIMPLETEXT.CLASS
SLOWERKILLER.CLASS
SOLARVENGEANCERT.CLASS
STARFIELD3.CLASS
STARSMEN.CLASS
STEALSTUFF.CLASS
STRANGEBREW.CLASS
TARGET.CLASS
TELESCRIVENTE.CLASS
TELNET.CLASS
TELNETGUI.CLASS
TELNETGUI2.CLASS
THREADKILLER.CLASS
TICKERTAPE.CLASS
TICKET.CLASS
TICKETHOLDER.CLASS
TICKETREADER.CLASS
TOURGUIDE.CLASS
TRALLALA.CLASS
TRIPLEFRAME.CLASS
TRIPLETHREAT.CLASS
TRIPLETHREAT2.CLASS
TUMBLEITEM.CLASS
TUMBLINTEXT.CLASS
TURNTRICKS.CLASS
UNGRATEFUL.CLASS
UNPLUGGED.CLASS
VALUEBOX.CLASS
VIRUS.CLASS
WASTEFUL.CLASS
WEBMAILER.CLASS
WIDGET.CLASS
WORDMANAGER.CLASS
WORDMEISTER.CLASS
WRITEFILE.CLASS
XYZAPP.CLASS
ZEALAND.CLASS


The INTERNET.DAT component of the 4002 .DAT files included
with this release enables VirusScan to detect these six
hostile ActiveX controls:

EXPLODER.OCX
NETLIST.CAB
NETLIST.OCX
RUNNER.OCX
SLINGSHOT.CAB
SLINGSHOT1.CAB

____________
KNOWN ISSUES

1.  Using DOS memory managers might cause VirusScan to
    falsely detect viruses in memory. Since Windows 95 and
    Windows 98 no longer require DOS memory managers, you
    can eliminate false warnings by preceding each line in
    your CONFIG.SYS file that includes settings for a DOS
    memory manager with REM. This deactivates the memory
    manager. To learn more about working with your
    CONFIG.SYS file, see your DOS or Windows documentation.

2.  If you use a password to protect your VShield
    configuration options, VShield will ask you for that
    password whenever you open the VShield Properties
    dialog box. Use your mouse to click inside the text
    box provided in order to enter the password--keyboard
    shortcuts will not work. Microsoft acknowledges this
    issue in its Knowledge Base Article ID #Q84133. Next,
    click OK to use the password you enter. To close the
    password verification dialog box without entering a
    password, click Cancel.

3.  Disk defragmentation programs move files as they work
    to maximize hard disk efficiency. If you have VShield,
    VirusScan, or other applications active during a disk
    defragmentation operation, your disk defragmentation
    program might tell you that it cannot find the active
    application files. This is normal and does not mean
    that the files do not exist. To avoid error messages
    like this, close all open applications and disable
    VShield, then run your disk defragmentation operation
    again.

4.  VShield will not detect infected files within a .zip
    archive if you have Novell's Client32 installed on
    your computer, and you:

    * Use Universal Naming Convention (UNC) notation to
      navigate to a directory on a NetWare server that
      contains the infected archive; and
    * Extract the infected files from the archive into
      the same directory.

    To avoid this problem, map a drive letter on your
    computer to the target directory on the NetWare
    server before you extract the compressed files. To
    ensure maximum anti-virus protection for your NetWare
    servers, install and use NetShield NetWare from
    Network Associates.

5.  If you ask VShield to prompt you for an action when
    it finds a virus or a hostile object and you choose
    to have VShield move the infected file to a quarantine
    directory, VShield does not retain the correct
    filename for the infected file. Instead, VShield
    renames the infected file as it moves it. As a result,
    the infected file appears on the hard disk with a
    completely different filename and a .TMP extension.

    If you tell VShield to move infected files to a
    quarantine directory automatically, however, the
    program will retain the correct file names.

6.  If VShield detects a virus in a file that you try to
    open from within another application, by default it
    will display a dialog box that lists range of possible
    responses for you to take. If you then choose to clean
    the infected file, the application that you use to open
    the newly cleaned file will tell you that it cannot do
    so.

    To work around this limitation, click OK to close the
    error message, then try to open the file again. The
    application should open the file successfully on the
    second try.

    This issue does not occur if VShield lists your response
    options in a full-screen alert message. If you choose to
    clean the file when you see this alert, you may open the
    newly cleaned file without difficulty.

    To set VShield so that it displays the full-screen alert
    message, open the VShield Properties dialog box to the
    System Scan property page, then click the Action tab.
    Select the Continue Access checkbox, then click OK to
    close the VShield Properties dialog box.

    To learn more about configuring VShield's response
    options, see "Using VShield" in the VirusScan
    User's Guide.

7.  If you start your computer with a VirusScan Emergency
    Disk that you created, the Emergency Disk utility will
    quit to a command prompt when it detects and cleans a
    boot sector infection. To ensure that you have removed
    all infecting viruses from your system, Network
    Associates recommends that you use the Emergency Disk
    to restart your computer again, then run another scan
    operation, before you restart your computer normally.

8.  VirusScan will detect and remove the XF/SIC.A virus
    from infected Microsoft Excel documents. If you later
    use Excel 97 to open a file from which VirusScan has
    removed this virus, Excel will tell you that it cannot
    find a particular worksheet within the file at a
    particular cell reference. It will also tell you that
    continuing could damage your worksheet and ask you
    whether you want to cancel your request to open
    the file. The worksheet name it mentions will vary.

    You may safely open the worksheet. Click No in the
    confirmation dialog box to continue.

    To prevent the message from reappearing, open the
    document in Excel, then click the Insert menu, point
    to Name, then choose Define. In the dialog box that
    appears, delete the entries Auto_Open and Auto_Close.
    Save and close the file normally.

9.  VirusScan's Internet Filter module does not block any
    IP addresses you have asked it to block if you connect
    to the Internet through America Online.


____________
INSTALLATION

* INSTALLING VIRUSSCAN *

1.  Insert the floppy disk or compact disc with your copy
    of VirusScan into your floppy disk drive or CD-ROM
    drive.

    If you downloaded a compressed copy of VirusScan
    from the Network Associates website or other electronic
    service, create a temporary directory on your hard disk
    or on a disk available on your network, then extract
    the files you downloaded into that directory.

2.  Click Start in the Windows taskbar, then choose Run.

3.  Type x:\setup.exe in the Run dialog box to start the
    installation utility from a floppy disk. To start the
    utility from a CD-ROM, type x:\win95\setup.exe. In both
    cases, x is the drive letter that designates your
    floppy drive or your CD-ROM drive.

    If you extracted files that you downloaded to your
    hard disk or to a disk on your network, specify the
    path to the correct directory. For example, type
    C:\DOWNLOAD\SETUP.EXE.

4.  Click OK to continue.

    The VirusScan installation wizard will start. Follow
    the instructions shown on each wizard pane to choose
    the VirusScan options you want.

5.  When you finish your installation, restart your
    computer.


* PRIMARY PROGRAM FILES FOR VIRUSSCAN *

Note: The specific files you see on your computer will
depend on the type of license you purchased. Your
VirusScan copy might not include some of these files.

   _INST32I.EX_         File used in uninstallation
     _SETUP.DLL         File used in uninstallation
   _SETUP32.LIB        File used in uninstallation
     ADVGUI.DLL         Advanced interface Dynamic Link
                         Library file
   ALLDRIVE.VSC         VirusScan settings file
   AVCONSOL.EXE        VirusScan Scheduler
   AVCONSOL.INI         VirusScan Scheduler settings file
   BOOTSCAN.EXE        Emergency Disk command line scanner
   BROWSENT.DLL        Dynamic Link Library file
    CDFW800.DLL         Dynamic Link Library file for
                         cc:Mail Scan
    CDMW800.DLL         Dynamic Link Library file for
                         cc:Mail Scan
   CFGCOM32.DLL         Dynamic Link Library file
     CFW800.DLL         Dynamic Link Library file for
                         cc:Mail Scan
     CHKVXD.EXE         VShield check file
   CHRSET32.DLL         Dynamic Link Library file for
                         cc:Mail Scan
     CIW800.DLL         Dynamic Link Library file for
                         cc:Mail Scan
      CLEAN.DAT         Virus definitions file
     CMW800.DLL         Dynamic Link Library file for
                         cc:Mail Scan
   CONFIG32.EXE         VirusScan Configuration Program
    CONFWIZ.EXE         VShield Configuration Wizard
        CSH.DLL         Dynamic Link Library file for Help
    DEFAULT.VSC         Default VirusScan settings file
    DEFAULT.VSH         Default VShield settings file
     DEISL1.ISU         File used in uninstallation
   DMIALERT.DLL        Dynamic Link Library File for DMI
                         Alerting
    DOMAINX.DAT         Banned URL definitions file
      ECAPI.DLL         Dynamic Link Library file for
                         E-Commerce
    ECCOMMS.DLL         Dynamic Link Library file for
                         E-Commerce
   ECENGINE.EXE         Electronic Commerce program
      EDISK.EXE         Emergency Disk Creation Wizard
                        program
    EDWIZ16.EXE         Emergency Disk utility program
   EMALSCAN.DLL         Dynamic Link Library file for
                         MAPI on-access and on-demand
                         scanning
    EMCLEAN.DAT         Emergency Disk Virus definitions
                         file
    EMNAMES.DAT         Emergency Disk Virus definitions
                         file
     EMSCAN.DAT         Emergency Disk Virus definitions
                         file
    FAXFORM.TXT         Form to purchase licensed version
                         of VirusScan--suitable for faxing
   INETWH16.DLL         Dynamic Link Library File
   INETWH32.DLL         Dynamic Link Library File
   INTERNET.DAT         Hostile Applet definitions file
    IPSCANX.DAT         Banned IP definitions file
    LICENSE.DAT         License definitions file
    LICENSE.TXT         License agreement file
   MCARCHIV.DLL         Dynamic Link Library file for
                        Compressed file scanning
   MCKRNL32.DLL         Dynamic Link Library file
   MCSCAN32.DLL         Dynamic Link Library file
   MCUTIL32.DLL         Dynamic Link Library file
    MCZIP32.DLL         Dynamic Link Library file for Send
                         Virus utility
    MEDB632.DLL         Dynamic Link Library file for
                        cc:Mail Scan
   MESSAGES.DAT         Message strings definitions file
     MEW800.DLL         Dynamic Link Library file for
                         cc:Mail Scan
    MFLDR32.DLL         Dynamic Link Library file
      NAMES.DAT         Virus definitions file
    PACKING.LST         Packing list file
   PRESERVE.INI         Preserved settings file
     README.1ST         License agreement file
   RESELLER.TXT         Network Associates resellers list
                         file
    RWABS16.DLL         Dynamic Link Library file for
                         Emergency Disk creation
    RWABS32.DLL         Dynamic Link Library file for
                         Emergency Disk creation
     S95EXT.DLL         Dynamic Link Library file
       SCAN.DAT         Virus definitions file
       SCAN.EXE         Command-line scan program
     SCAN_C.VSC         VirusScan settings file
     SCAN32.EXE         VirusScan graphical user interface
                         scanning program
     SCAN86.EXE         DOS command line scan program
     SCANPM.EXE         Protected mode command line scan
                         program
    SCRSCAN.EXE         Screen Saver scan program
   SCRSCANP.DLL         Dynamic Link Library file for
                         ScreenScan
   SCRSCANR.DLL         Dynamic Link Library file for
                         ScreenScan
    SENDVIR.EXE         Anti-Virus Research Submission
                         program
      SETUP.EXE         Setup program
     SHUTIL.DLL         Dynamic Link Library file
     UNINST.INS         File for Uninstall
   VALIDATE.EXE         Validation utility program
      VIM32.DLL         Dynamic Link Library file for
                         cc:Mail Scan
   VMEFNW32.DLL         Dynamic Link Library file for
                         cc:Mail Scan
        VSC.LM          Electronic Commerce settings file
     VSCAN4.CNT         VirusScan Help file
     VSCAN4.HLP         VirusScan Help file
    VSCAN40.EXE         VirusScan Launcher program
      VSCLM.INI         Electronic Commerce settings file
   VSCONFIG.EXE        VirusScan configuration program
                         file
    VSECOMR.EXE         Electronic Commerce program file
   VSHWIN32.EXE         VShield program file
     VSSTAT.EXE         VShield statistics program file
   WBHOOK32.DLL         Dynamic Link Library file
      WCMDR.EXE         File for Uninstall
      WCMDR.INI         File for Uninstall
   WCMDRSIL.INI         File for Uninstall
   WEBSCANX.EXE         VShield program file
   WHATSNEW.TXT         This document
        Y2K.TXT         Year 2000 compliance report



Files installed in the WINDOWS directory:

    SECCAST.ICO         SecureCast icon file



Files installed in the WINDOWS\SYSTEM directory:

   MCAFECOM.DLL         Dynamic Link Library file
     MCKRNL.VXD         Virtual Device Driver
   MCSCAN32.VXD         Virtual Device Driver
     MCUTIL.VXD         Virtual Device Driver
    VSHIELD.VXD         Virtual Device Driver for VShield
    VSHINIT.VXD         Virtual Device Driver for VShield


* TESTING YOUR INSTALLATION *

The Eicar Standard AntiVirus Test File is a combined effort
by anti-virus vendors throughout the world to implement one
standard by which customers can verify their anti-virus
installations.

To test your installation, copy the following line into its
own file, then save the file with the name EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

The file size will be 69 or 70 bytes.

Next, start your anti-virus software and allow it to scan
the directory that contains EICAR.COM. When your software
scans this file, it will report finding the
EICAR-STANDARD-AV-TEST-FILE virus.

Note that this file is NOT A VIRUS. Delete the file
when you have finished testing your installation to
avoid alarming unsuspecting users.

______________________
UNINSTALLING VIRUSSCAN

To uninstall VirusScan, click Start in the Windows taskbar,
choose Settings, point to Control Panel, and open. Open the
Add/Remove Programs utility from the folder. Highlight
VirusScan on the program list, and click Add/Remove to
uninstall VirusScan.

To remove VirusScan without using the uninstall utility,
follow these steps:

1.  Remove references to VirusScan from your AUTOEXEC.BAT
    and your SYSTEM.INI files. To do so, follow these
    steps:

    A.  Start the Windows system editor. Click Start in the
        Windows taskbar, then choose Run. Type SYSEDIT in
        the Run dialog box, then click OK.

        A set of text files will open on your screen. Your
        AUTOEXEC.BAT file should appear as the first or
        topmost window in this set. Click the title bar for
        the SYSTEM.INI window to bring it to the foreground,
        then locate this line:

        [boot]SCRNSAVE.EXE=C:\PROGRA~1\NETWOR~1\MCAFEE~1\SCRSCAN.EXE

    B.  Change the line to read:

        [boot]SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\WINDOW~1.SCR

    D.  When you have restored your SYSTEM.INI file to its
        original state, choose Save from the SYSEDIT File
        menu to save your changes, then choose Exit from the
        File menu to quit the SYSEDIT application.

2.  Remove VirusScan icons from the Start menu. To do this,
    follow these steps:

    A.  Click Start in the Windows taskbar, point to
        Settings, then choose Taskbar.

    B.  Click the Start Menu Programs tab.

    C.  Click the Remove button.

    D.  Select the McAfee VirusScan folder in the list that
        appears in the Remove Shortcuts/Folders dialog box,
        then click Remove.

    E.  Windows will ask you to confirm your action. Click
        Yes to continue.

    F.  Click Close to close the Remove Shortcuts/Folders
        dialog box, then click OK to close the Taskbar
        Properties dialog box.

3.  Edit the Registry. To do this, follow these steps:

    A.  Start the Windows Registry editor. Click Start in
        the Windows taskbar, then choose Run. Type REGEDIT
        in the Run dialog box, then click OK.

    B.  Click + to expand the HKEY_LOCAL_MACHINE folder,
        click + again to expand the SOFTWARE folder, then
        click one more time to expand the CLASSES folder.
        Next, delete these keys or entries:

        \.vsc
        \.vsh
        \CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}
        \CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}\InProcServer32
        \CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}
        \CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}\InProcServer32
        \comfile\shell\VirusScan
        \Directory\shell\VirusScan
        \Drive\shell\VirusScan
        \Excel.Addin\shell\VirusScan
        \Excel.Chart.5\shell\VirusScan
        \Excel.Chart.8\shell\VirusScan
        \Excel.Macrosheet\shell\VirusScan
        \Excel.Sheet.5\shell\VirusScan
        \Excel.Sheet.8\shell\VirusScan
        \Excel.Template\shell\VirusScan
        \Excel.Workspace\shell\VirusScan
        \Excel.XLL\shell\VirusScan
        \exefile\shell\VirusScan
        \Office.Binder.8\shell\VirusScan
        \Office.Binder.98\shell\VirusScan
        \rtffile\shell\VirusScan
        \VSConfigFile
        \VSHConfigFile
        \WinZip\shell\VirusScan
        \Word.Document.6\shell\VirusScan
        \Word.Document.8\shell\VirusScan
        \Word.RTF\shell\VirusScan
        \Word.RTF.8\shell\VirusScan
        \Word.Template\shell\VirusScan
        \Word.Template.8\shell\VirusScan


    C.  Move to the HKEY_LOCAL_MACHINE\SOFTWARE folder, then
        delete these keys or entries:

        1. McAfee

           \Scan95
           \ScreenScan

        2. \Microsoft\Windows\CurrentVersion\AppPaths\

           \SCAN32.EXE
           \SCRSCAN.EXE
           \VSHWIN32.EXE

        3. \Microsoft\Windows\CurrentVersion\
            Controls Folder\Display\shellex
            \PropertySheetHandlers

           \ScrScanP

        4. \Microsoft\Exchange\Client\Extensions\

           \Exchange Scan="4.0;C:\Program Files
            \Network Associates\McAfee VirusScan
            \emalscan.dll;1;11000000000000;1110000;"
           \Outlook Setup Extension=
            "4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX"

        5. \Microsoft\Windows\CurrentVersion\Run\

           \AvconsoleExe="C:\Program Files\Network Associates\
             McAfee VirusScan\avconsole.exe /minimize"
           \McAfeeWebScanX="C:\Program Files\Network Associates\
             McAfee VirusScan\WebScanX.exe"
           \Vshwin32EXE="C:\Program Files\Network Associates\
             McAfee VirusScan\VSHWIN32.EXE"
           \VsStatEXE="C:\Program Files\Network Associates\
            McAfee VirusScan\VSSTAT.EXE"

        6. \Microsoft\Windows\CurrentVersion\RunServices

           \Vshwin32EXE="C:\Program Files\Network Associates\
             McAfee VirusScan\VSHWIN32.EXE"

        7. \Microsoft\Windows\CurrentVersion\Controls Folder\

           \Display\shellex\PropertySheetHandlers\ScrScanP\
             @="{C88249A0-AD7E-11cf-AD53-444553540000}"

        8. \Microsoft\Windows\CurrentVersion\SharedDLLs

           \C:\WINDOWS\SYSTEM\MCAFECOM.DLL
           \C:\WINDOWS\SYSTEM\MCKRNL.VXD
           \C:\WINDOWS\SYSTEM\MCSCAN32.VXD
           \C:\WINDOWS\SYSTEM\MCUTIL.VXD
           \C:\WINDOWS\SYSTEM\VSHIELD.VXD
           \C:\WINDOWS\SYSTEM\VSHINIT.VXD

        9. \Microsoft\Windows\CurrentVersion\Uninstall

           \McAfee VirusScan



    D.  Move to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\
        Services\VxD\ folder, then delete these keys or entries:

        \VSHINIT

4.  Restart your computer.

5.  Delete VirusScan files and directories. To do so,
    follow these steps:

    A.  Click Start, point to Programs, then choose Windows
        Explorer.

    B.  Locate the folder that contains your copy of
        VirusScan. If you chose the default installation
        options, you should find VirusScan in this
        directory path:

        Program Files\Network Associates\McAfee VirusScan

    C.  Remove the following files from the \Windows\system
        directory on your hard disk:

          MCAFECOM.DLL
            MCKRNL.VXD
          MCSCAN32.VXD
            MCUTIL.VXD
           VSHIELD.VXD
           VSHINIT.VXD

You have now removed VirusScan from your system.
Restart your computer to have your changes take effect.

_____________
DOCUMENTATION

For more information, refer to the users guides for each
product included on the CD-ROM or available from Network
Associates electronic services. Each product user's guide
is saved in Adobe Acrobat Portable Document Format (.PDF).
You can view and print this document with Adobe's Acrobat
Reader. PDF files can include hypertext links and other
navigation features to assist you in finding answers to
questions about your Network Associates product.

To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:

http://www.adobe.com/prodindex/acrobat/readstep.html

To download Network Associates documentation, visit the
Network Associates website at:

http://www.nai.com

Additional contact information appears in the following
section.

Documentation feedback is welcome. Send e-mail to
[e-mail].

__________________________
FREQUENTLY ASKED QUESTIONS

Regularly updated lists of frequently asked questions
about Network Associates products are also available on
the Network Associates website, on CompuServe, and on
America Online.

Q:  I use both cc:Mail and a MAPI-compliant e-mail system
    at work. Can I have VShield scan both of these systems
    at once or switch back and forth between them?

A:  VShield's E-Mail Scan module includes support for only
    one e-mail client at any given time. You may not, for
    example, have the E-Mail Scan module scan both a
    MAPI-compliant mailbox and a Lotus cc:Mail server at
    the same time. You can, however, scan first one mailbox
    then switch the E-Mail Scan module so that it scans the
    other mailbox. You can also have VShield's E-Mail Scan
    module examine your cc:Mail mailbox in the background,
    then have VirusScan's E-Mail Scan on-demand component
    begin scanning your MAPI mailbox.


Q:  I am installing new software on my computer, and the
    manual recommends disabling any anti-virus software.
    How do I disable VShield without uninstalling it?

A:  Right-click the VShield icon located in your system
    tray next to the system clock, point to Enable, then
    choose System Scan from the shortcut menu. If System
    Scan does not have a checkmark beside it in this menu,
    it is already disabled. After you install your new
    software, reactivate VShield by right-clicking the
    VShield icon in the system tray, pointing to Enable,
    then choosing System Scan from the shortcut menu. If
    System Scan has a checkmark next to it in the menu,
    it is enabled.


Q:  I've activated VirusScan's heuristic scanning option,
    but it won't identify the viruses it detects. Why not?

A:  VirusScan's heuristic scanning feature looks for certain
    "virus-like" characteristics in the files it scans. When
    it finds a sufficient number of these characteristics,
    VirusScan concludes that the file is infected. This
    powerful scanning technique allows VirusScan to discover
    viruses that are so new that they do not yet have names
    or identities. VirusScan will, however, identify viruses
    by name when they match its list of known viruses.


Q:  When I choose Virus List in VirusScan, I get a message
    that tells me it's unable to connect. What's happening?

A:  Network Associates now stores its virus information in
    a web-based Virus Information Library. To use this
    feature, you must have a network-based or dial-up
    Internet connection and web browsing software installed
    on your computer. If you still cannot connect, start
    your web browser and enter this address into the text
    box at the top of your browser window:

    http://www.nai.com/vinfo


Q:  I opened VirusScan Scheduler, then I configured,
    activated and scheduled a scan task to run, but it
    never did. What happened?

A:  To run a scheduled scan task, you must leave VirusScan
    Scheduler running. If you close the Scheduler or shut
    down your computer, the scheduled task will not run. If
    the task misses the time it's supposed to run, it will
    not run when you next start your computer or when you
    next start the Scheduler, it will wait until the next
    scheduled time you have set for it to run.


Q:  I have an existing VirusScan installation with a lot
    of custom settings. Can I keep these settings when I
    upgrade to the current VirusScan version?

A:  The Setup utility for VirusScan v4.0.2 or later will
    offer to preserve your settings from previous versions
    during installation. This feature will preserve any
    configuration options you set in v3.2.0 or later. It
    will make every attempt to preserve settings for
    VirusScan 3.x versions earlier than v3.2.0, but
    Network Associates does not support this feature for
    versions earlier than v3.2.0. Setup will NOT preserve
    settings from VirusScan v2.x, nor from any version of
    WebScanX.


Q:  How can I get Setup to remove all files, including
    settings files, from existing VirusScan versions when
    I run a silent installation?

A:  To have Setup remove all VirusScan files during a silent
    installation, add this line to the end of the SETUP.ISS
    file you use for the silent installation:

    Preserve=0

    If this line does not appear in the file, or if its
    value is anything other than zero, Setup will preserve
    the settings files from your existing VirusScan version
    during silent installation. To learn more about
    recording and running a silent installation, consult
    the VirusScan User's Guide.


Q:  When VirusScan detects an infection in files compressed
    in .CAB or ZIP-SFX format, why doesn't VirusScan clean,
    delete, or move the files?

A:  Because files compressed in .CAB and ZIP-SFX formats can
    include a Microsoft Authenticode certificate, altering
    the files can render them unusable. To avoid this
    possibility, VirusScan does not clean, delete, or move
    infected files compressed in .CAB or ZIP-SFX format.
    Network Associates recommends that you decompress any
    infected files compressed in these formats, then run
    VirusScan again to clean the uncompressed files.


Q:  VirusScan detected a virus on my system, but it is not
    one of the default files listed in its Program
    Extensions dialog box. Therefore, I suspect it might be
    a false detection. What can I do to verify a detected
    virus?

A:  If you suspect a false detection on a non-executable
    file, run VirusScan's command line scanner, SCAN.EXE,
    to verify the infection. If VirusScan detects a virus
    and SCAN.EXE does not, download the latest .DAT file
    update, then scan your system again. If VirusScan still
    detects a virus that you suspect is a false detection,
    please report the issue to Network Associates technical
    support.


Q:  I would like to purchase and download the latest
    version of VirusScan from one of the Network Associates
    electronic services, but I do not want to give my
    credit card information over the Internet for
    security purposes. Can I purchase VirusScan via modem
    and download the product via the Internet?

A:  Yes. The first time you download VirusScan, the Network
    Associates SecureCast wizard will prompt you to select
    the transmission method you prefer to use to download
    your Network Associates product. It will also prompt
    you to transmit your encrypted credit card information.

    At the Transaction Connection Type dialog box, select
    Internet to download your order via the Internet.
    At the Security Connection Type dialog box, select
    Direct Dial Modem to transmit your credit card
    information via modem.


Q:  I have created my own Emergency Disk without using
    the Emergency Disk creation utility. Is there anything
    I need to do to be sure that it will work properly?

A:  To have your own Emergency Disk start scanning properly,
    you must create a CONFIG.SYS file on the boot diskette,
    then add these lines:

       DEVICE=HIMEM.SYS
       DOS=HIGH

    Add the HIMEM.SYS file from the \WINDOWS directory to
    the boot diskette.

    NOTE: For detailed instructions on creating an
    Emergency Disk, refer to the instructions outlined in
    the VirusScan User's Guide, which you'll find on the
    Network Associates website.

    NOTE ALSO: If you copied the files EMNAMES.DAT,
    EMCLEAN.DAT, and EMSCAN.DAT to the Emergency Disk you
    created (as it states in the User's Guide), you must
    rename these files to NAMES.DAT, CLEAN.DAT, and
    SCAN.DAT, respectively, in order for the Emergency Disk
    to function properly.


Q:  I moved a .VSC file to my Startup folder. Whenever I
    turn on my computer, VirusScan starts, but does not
    begin scanning. How can I make VirusScan start scanning
    automatically?

A:  You need to customize your options. Follow these
    steps:

    1.  Location the .VSC file you saved.

    2.  Right-click the .VSC file, then choose Properties
        from the shortcut menu that appears.

    3.  Click the Detection tab.

    5.  Select the Start Automatically check box.

    6.  Click OK to close the properties dialog box.


Q:  When VirusScan starts, how does it determine its
    default settings?

A:  VirusScan reads its default settings from the
    DEFAULT.VSC file located in the installation directory.


Q:  What error codes can CHKVXD.EXE return?

A:  Possible CHKVXD.EXE error level codes, along with their
    descriptions, are:

    65535(-1)= VShield not installed

    0 = VShield enabled

    1 = VShield disabled


Q:  How can I tell that ScreenScan is working?

A:  ScreenScan does not tell you when it scans your system,
    but if you enable the logging option when you configure
    it, VirusScan will record all ScreenScan activity in
    its log file.


Q:  Can I update Network Associates data (.DAT) files to
    detect new viruses?

A:  Yes, you can install and use the Network Associates
    SecureCast client software to receive updated files
    automatically, as soon as they become available. For
    details, consult the VirusScan User's Guide.

    If you need additional assistance with downloading,
    contact Network Associates Download Support. Contact
    information appears later in this file.


Q:  An error occurs when VirusScan has completed 95 percent
    of its installation. Why does this occur on my system,
    but not on others?

A:  Using a non-standard Windows 95 Winsock will cause the
    Setup to fail on some systems at the 95 percent
    completed point. To prevent this, use the default
    Windows 95 Winsock.


Q:  I removed the Recycle Bin from the VirusScan exclusions
    list. How can I replace it?

A:  Because the Recycle Bin is a system folder, it cannot
    be added to the exclusions list using VirusScan's
    browse feature. To restore it to the list, enter the
    Recycle Bin's full path in the exclusions list:

    \Recycled\


Q:  Why are additional extensions added to the Program Files
    Only list?

A:  As the Network Associates Anti-Virus Emergency Response
    Team finds viruses that can infect new file types, it
    adds new extensions to the default extensions list to
    enhance security. For instance, new viruses can infect
    Microsoft Office binder files, so the default extensions
    list now includes the file extension for these binder
    files so that VirusScan will examine them for viruses.


Q:  I thought I could right-click Microsoft Office .DO?,
    .XL?, or .OBD files, then choose Scan for Viruses
    from a shortcut menu in order to start a scan operation.
    I have Microsoft Office installed, but when I try this,
    it doesn't work. Why not?

A:  If you installed Microsoft Office after you installed
    VirusScan, you might need to reinstall VirusScan to
    enable context-sensitive shortcut menus.


Q:  I am having trouble installing Service Pack 2 for
    Microsoft Exchange Client 5.0. Why?

A:  VShield uses files which the upgrade needs to write to.
    In order to successfully install the service pack,
    you must first close VShield by right-clicking the
    VShield icon the Windows system tray, then selecting
    Exit. You will now be able to successfully run the
    service pack upgrade.


Q:  I'm running Microsoft Exchange Client 5.0, and
    VirusScan's On-Demand scan icons aren't showing on my
    taskbar. Why?

A:  If you're using Microsoft Exchange Client 5.0, the two
    Exchange On-Demand scan icons will not appear on the
    Windows taskbar. This is due to a limitation of
    Exchange. Please refer to your Exchange documentation
    for instructions on how to place these icons onto the
    taskbar within Exchange.


_____________________________
CONTACTING NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
The combined Company subsequently acquired Dr Solomon's
Software and CyberMedia, Inc.

Network Associates continues to market and support the
product lines from each of the former entities. You may
direct all questions, comments and technical support
requests to the Network Associates Customer Care department
at any of the addresses or phone numbers listed below.

Contact the Network Associates Customer Care
department at:

1.  Phone [phone]
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax [phone]
    24-hour, Group III Fax

3.  Fax-back automated response system [phone]


Send correspondence to any of the following Network
Associates locations:

     Network Associates Corporate Headquarters
     3965 Freedom Circle
     McCandless Towers
     Santa Clara, CA 95054

     Phone numbers for corporate-licensed customers:
     Phone: [phone]
     Fax:   [phone]

     Phone numbers for retail-licensed customers:
     Phone: [phone]
     Fax:   [phone]

Network Associates offices outside the United States:

     Network Associates Australia
     Level 1, 500 Pacific Highway
     St. Leonards, NSW
     Sydney, Australia 2065
     Phone: [phone]
     Fax:   [phone]

     Network Associates Austria
     Pulvermuehlstrasse 17
     Linz, Austria
     Postal Code A-4040
     Phone: [phone]
     Fax:   [phone]

     Network Associates Belgium
     Bessenveldtstraat 25a
     Diegem, Belgium - 1831
     Phone: [phone]
     Fax:   [phone]

     Network Associates do Brasil
     Rua Geraldo Flausino Gomez 78
     Cj. - 51 Brooklin Novo - Sπo Paulo
     SP - 04575-060 - Brasil
     Phone:  [phone]
     Fax:    [phone]

     Network Associates Canada
     139 Main Street, Suite 201
     Unionville, Ontario
     Canada L3R 2G6
     Phone: [phone]
     Fax:   [phone]

     Network Associates People's Republic of China
     New Century Office Tower, Room 1557
     No. 6 Southern Road Capitol Gym
     Beijing
     People's Republic of China 100044
     Phone: [phone]
     Fax:   [phone]

     NA Network Associates Oy
     Kielotie 14 B
     01300 Vantaa
     Finland
     Phone: [phone]
     Fax:   [phone]

     Network Associates France S.A.
     50 Rue de Londres
     75008 Paris
     France
     Phone: [phone]
     Fax:   [phone]

     Network Associates Deutschland GmbH
     Industriestrasse 1
     D-82110 Germering
     Germany
     Phone: [phone]
     Fax:   [phone]

     Network Associates Hong Kong
     19/F, Matheson Centre
     3 Matheson Street
     Causeway Bay
     Hong Kong
     Phone: [phone]
     Fax:   [phone]

     Network Associates Srl
     Centro Direzionale Summit
     Palazzo D/1
     Via Brescia, 28
     20063 - Cernusco sul Naviglio (MI)
     ITALY
     Phone: [phone]
     Fax:   [phone]

     Network Associates Japan, Inc.
     Toranomon 33 Mori Bldg.
     3-8-21 Toranomon Minato-ku
     Tokyo 105-0001 Japan
     Phone: [phone]
     Fax:   [phone]

     Network Associates Latin America
     150 South Pine Island Road, Suite 205
     Plantation, Florida 33324
     United States
     Phone: [phone]
     Fax:   [phone]

     Network Associates de Mexico
     Andres Bello No. 10, 4 Piso
     4th Floor
     Col. Polanco
     Mexico City, Mexico D.F. 11560
     Phone: [phone]
     Fax:   [phone]

     Network Associates International B.V.
     Gatwickstraat 25
     1043 GL Amsterdam
     The Netherlands
     Phone: [phone]
     Fax:   [phone]

     Network Associates Portugal
     Av. da Liberdade, 114
     1269-046 Lisboa
     Portugal
     Phone:  [phone]
     Fax:    [phone]

     Net Tools Network Associates South Africa
     Bardev House, St. Andrews
     Meadowbrook Lane
     Epson Downs, P.O. Box 7062
     Bryanston, Johannesburg
     South Africa 2021
     Phone: [phone]
     Fax:   [phone]

     Network Associates South East Asia
     7 Temasek Boulevard
     The Penthouse
     #44-01, Suntec Tower One
     Singapore 038987
     Phone: [phone]
     Fax:   [phone]

     Network Associates Spain
     Orense 4, 4th Floor
     Edificio Trieste
     28020 Madrid
     Spain
     Phone: [phone]
     Fax:   [phone]

     Network Associates Sweden
     DatavΣgen 3A
     Box 596
     S-175 26 JΣrfΣlla
     Sweden
     Phone: [phone]
     Fax:   [phone]

     Network Associates AG
     Baeulerwisenstrasse 3
     8152 Glattbrugg
     Switzerland
     Phone: [phone]
     Fax:   [phone]

     Network Associates International Ltd.
     Minton Place, Victoria Street
     Windsor, Berkshire
     SL4 1EF
     United Kingdom
     Phone: [phone]
     Fax:   [phone]


Or, you can receive online assistance through any
of the following resources:

 1.  Internet E-mail: [e-mail]

 2.  Internet FTP: ftp.nai.com

 3.  World Wide Web: http://support.nai.com

 4.  America Online: keyword MCAFEE

 5.  CompuServe: GO NAI

To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:

 - Program name and version number
 - Computer brand and model
 - Any additional hardware or peripherals connected to
   your computer
 - Operating system type and version numbers
 - Network name, operating system, and version
 - Network card installed, where applicable
 - Modem manufacturer, model, and baud, where applicable
 - Relevant browsers or applications and their version
   numbers, where applicable
 - How to reproduce your problem: when it occurs, whether
   you can reproduce it regularly, and under what
   conditions
 - Information needed to contact you by voice, fax, or
   e-mail

We also seek and appreciate general feedback.


* FOR PRODUCT UPGRADES *

To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
resellers.txt file or contact Network Associates
Customer Care for resellers near you.


* FOR REPORTING PROBLEMS *

Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.

If you find any feature that does not appear to
function properly on your system, or if you believe
an application would benefit greatly from enhancement,
please contact Network Associates with your suggestions
or concerns.


* FOR ON-SITE TRAINING INFORMATION *

Contact Network Associates Customer Service at
[phone].


* NETWORK ASSOCIATES BETA SITE *

Get pre-release software, including .DAT files, through
http://beta.nai.com. You will have access to Public
Beta and External Test Areas. Your feedback will make
a difference.